IMPORTANT

Please be advised that we are experiencing technical difficulties with our online complaint form. You may contact us by email at ombuds@newhomeombuds.ca or call us 1-877-880-3828 if you would like to submit a complaint. 

Victoria Day Closure

The New Home Ombuds office will be closed on Monday, May 20, 2024 in observance of the Victoria Day statutory holiday.
While our office is closed, you can still call us at 416-229-3828 (toll free at 1-877-880-3828) to leave a voicemail message or send us an email at ombuds@newhomeombuds.ca

We will reopen on Tuesday, May 21, 2024. 

WELCOME TO THE NEW HOME OMBUDS OFFICE

If you think Tarion has treated you unfairly, we are here to help.

MAKE A COMPLAINT

Who We Are

We are an independent, impartial and confidential office that promotes and protects fairness within Tarion

What we Do

Guidance

We provide information and advice to help homeowners navigate Tarion's processes and make referrals where appropriate.

Resolution of Fairness Disputes

We receive, review and seek to resolve complaints, to ensure that Tarion treats homeowners fairly.

Recommendations

We make recommendations to resolve fairness disputes and promote fair treatment.

Let us help you!

“Thank you once again for taking the time to address my concerns and offering some information regarding the proper channels to pursue further action. You have really helped us to better understand the processes of Tarion and reasons for determinations to date.”

“Staff were amazing and got action on the file so quickly! I really appreciate their work on this file”

“Thank you for listening to my concerns. Although I may not agree with your findings, I feel that you helped me.”